FAQ
FAQ
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How do I select the payment plan?
1. Add mask to your cart.
2. Check out using Shop Pay.
3. In the Payment method section, select Pay in installments and tap Continue to payment plans.
4. Verify any requested information and select your preferred payment plan.
5. Select a card to use as your payment method.
NOTE: This is not available in all countries and or regions. Subject to approval by Shop Pay/Affirm.
Do You Ship Internationally?
Yes we do. All packages are shipped and insured with Fedex Expedited service. We ship out Monday - Friday during Korean business hours.
Does the app work for iOS and Android?
Yes it works for both iOS and Android. English is available for our app as well!
How long do treatments last?
That is entirely customizable and dependent upon the treatment plan you choose. Our baseline factory setting is set at 10 minutes and is a good starting point.
Is this compatible in my country?
Yes it is! Our device is dual voltage. This means you can use it anywhere in the world. You can use our USB type C cord provided to charge with a USB charger.
Can I use the mask and neck piece independently?
Yes you may use both independently of each other.
Can this be used for darker complexion and spots?
Absolutely. Studies have shown red and green light have been particularly effective for such.
Can I use this for hair?
Yes you can place the mask on the top of your head and utilize the red setting.
How often should I use it?
We generally recommend you start with at least 3x per week as a baseline. Should you desire, you can use it daily for up to 30 min each day. Since everyone is different, you'll want to adjust based on your needs and results.