Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Items are eligible for return only if they remain in their original condition: unopened, unused, and in the original packaging, for sanitary reasons.

All returns are subject to a $250 device recertification fee, which will be deducted from your refund upon processing. This fee reflects the cost of international expedited shipping, customs, and import duties we cover on every order to ensure your device arrives quickly and without surprise charges at your door. Return shipping is at the customer's expense.

Alternatively, you may choose to receive the full value of your order as store credit, with no recertification fee applied.

Initiate a return

You can start a return here.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.

If a returned item is deemed unsuitable for a return, Artemis reserves the right to refuse the return.

Initiate a carrier shipping claim

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return your item and place a separate order for the new item once the return is accepted.

Address Errors

Please verify your shipping address carefully at checkout. While we process orders quickly, we cannot take responsibility for packages that don't arrive due to address errors. If you notice a mistake after ordering, contact us within 24 hours and we'll do our best to update it before shipment.

Free Products

Orders that include a free promotional item are final sale and cannot be returned or refunded. If the paid item in your order is defective, a replacement can be provided for that item only.

Refunds

Once we receive and inspect your return, you'll be automatically refunded to your original payment method within 5-10 business days, minus the $250 recertification fee. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was processed, contact us at i@artemismask.com.