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Recommend Mode Troubles
Mask Won't Turn On Or Only Turns On When Plugged In
Mask is beeping for a long period or seems stuck.
Lost My Cord/s
Connecting The App To Your Mask
Colors Changing Automatically
Changing Intensity
Can't Change Color On The Mask
App Won't Take My Serial Number

Customs Paperwork

Using Your Mask Without The App
Using The UV Sterilizer/Charger Case
Start Here - Time Usage/Recommendations
Retinol With Light Therapy
Reducing Redness
Hair
For Those Who Have Acne
Dark Spots
Color Guide
Cleaning
Chin and Forehead Pads
Auto Mode Guide
Anti-Aging

Installing The App

Can't Change Color On The Mask

No worries!

Sometimes people have what they call "Zombie Fingers" which is a known thing for devices that have touch features. The best bet here is to try using your palm instead of your fingers. There's more surface area and heat in your palm.

Also make sure you are doing light taps for the regular colors. Longer taps for auto-mode.

Updated on 16 Feb 2023

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Can't Change Color On The Mask

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