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Recommend Mode Troubles
Mask Won't Turn On Or Only Turns On When Plugged In
Mask is beeping for a long period or seems stuck.
Lost My Cord/s
Connecting The App To Your Mask
Colors Changing Automatically
Changing Intensity
Can't Change Color On The Mask
App Won't Take My Serial Number

Customs Paperwork

Using Your Mask Without The App
Using The UV Sterilizer/Charger Case
Start Here - Time Usage/Recommendations
Retinol With Light Therapy
Reducing Redness
Hair
For Those Who Have Acne
Dark Spots
Color Guide
Cleaning
Chin and Forehead Pads
Auto Mode Guide
Anti-Aging

Installing The App

Recommend Mode Troubles

If you're on recommend mode and you're having difficulties with it pulling data from your local environment/weather you may need to double check your location permissions on your phone. Make sure that is on.

Updated on 16 Feb 2023

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Recommend Mode Troubles

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