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Recommend Mode Troubles
Mask Won't Turn On Or Only Turns On When Plugged In
Mask is beeping for a long period or seems stuck.
Lost My Cord/s
Connecting The App To Your Mask
Colors Changing Automatically
Changing Intensity or Time
Can't Change Color On The Mask
App Won't Take My Serial Number

Customs Paperwork

Using Your Mask Without The App
Using The UV Sterilizer/Charger Case
Start Here - Time Usage/Recommendations
Retinol With Light Therapy
Reducing Redness
Hair
For Those Who Have Acne
Dark Spots
Color Guide
Cleaning
Chin and Forehead Pads
Auto Mode Guide
Anti-Aging

Installing The App

Changing Intensity or Time

If you're changing intensity from the device settings on an iPhone, do NOT hit the INITIALIZE button after setting your time or intensity. Simply hit the previous button after you've changed your settings.

Updated on 21 Oct 2025

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Changing Intensity or Time

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